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Download Policy & Procedures documents

You can now download individual documents from our range of Policy and Procedures in Word format.


Now you can complete Online PD with RTO Answers.Stay current and develop your VET Knowledge. Your submitted learning activities will be reviewed for completion and your 'Certificate of Participation' emailed to you for your records. Maintain your VET Currency Online with RTO Answers.


RTO Answers provides Registered Training Organisations and Companies that train with a Cloud-based Quality Management System (QMS) Student Management System (SMS) and Learning Management System all in one dashboard.

We also provide a cost effective solution to registering and maintaining an RTO in Australia. Used by over 800  RTOs around Australia our large range of compliance products and registration services are designed to support RTOs across Australia to meet their registration responsibilities and provide quality outcomes to their clientele. 


We also provide NEW RTO / CRICOS registration and audit consultancy services to training providers, existing RTOs and enterprise RTOs. 

Register now online to be kept up to date with new product releases and special discount offers from RTO Answers.

RTO Management System - Testimonials


30 September 2015

Hi Peter

I thought I would give you some feedback from our renewal audit with ASQA 6 weeks ago…
With your product I found it easy to navigate around each standard and process. With limited time to fully work up the system I was able to demonstrate compliance on all of the new standards, the end result was 2 of our assessment tools were non-compliant with the unit of competencies audited. So a non-compliance in standard 1 which is linked to 2.

Upon submitting rectification evidence, our renewal was approved and a new registration certificate issued for 7 years.

I look forward to working with you over that term.

Cheers - Jason

Jason R. Clarke 
Managing Director
Tasmanian Protective Services

10th July 2015

We are a relatively new RTO, completing our Initial Audit for Registration in April 2014.  Playing a large part of our small company getting through our audit was having in place the policies and procedures of RTO Answers.  Unfortunately in December of last year our student management system shut its doors.  We were then left to have our AVETMISS reporting in by the required date early 2016 with no SMS in place. In stepped Peter and his team with a revised, updated and complete package called ‘Audit Answers’.  Well, the package can actually be broken into two components - a RTO management system (update of the old system) or it can also include an AVETMISS student management system.  With the change in Standards and no student management system, we decided to take up the complete package. We pay an annual subscription which allows us to contextualise the policies, procedures and forms to suit our RTO.  We honestly don’t know where we would have been if we didn’t have the support of Peter and his team in getting our system up and running which allowed us to report our AVETMISS data on time! We are still undecided which aspect of the system we like the best – the generic policies and procedures and forms which are easy to contextualise to our business which maintains all our records in a very easy to retrieve and yet structured system, the electronic enrolment form….this form actually links to the USI system allowing our trainees to either generate their own USI or we can do it for them, with a simple electronic verification process already in place….or do we enjoy just how easy the system is to use??  We cannot make up our minds. As it is a new system for us to be using, we have been in constant touch with Peter with queries and requests.  Peter is only too happy to listen to our points, taking them straight back to his IT team or at times, simply educating us on how to better use the system due to our inexperience. I must also comment on the fact that Peter being based in Western Australia with a minor time difference has never been an issue.  Peter’s responses to our queries, calls, emails has been nothing but faultless – we are never left waiting.  As a postscript – we have also just passed our “12 month from registration Audit” – and with the help of Audit Answers - flying through with minimal non-compliances – none of which were related to our student and RTO Management system! 


Thanks Audit Answers, Peter and team.

Darren, Natalie, Joan and Mikaela

of PRO Management 

12th June 2015

To Whom it may Concern:

With the greatest pleasure, I write this highest recommendation for Peter Basell of ‘RTO Answers’ www.rtoanswers.com.au

As a small, private RTO the work of administration on top of delivery of training and assessment can be very onerous. The time spent on efficiently meeting the demands of the training authorities along with maintaining currency and compliance may at times seem overwhelming.

When I first registered an RTO in 2005 I was lucky to discover RTO Answers. Peter provided an excellent RTO Policies & Procedures Manual (with updates) which I used until the new 2015 Standards came into being. I have now purchased RTO Answers latest RTO and Student Management System "Audit Answers" which has proved to be invaluable and has saved me an enormous amount of time. The program is efficient, easy to use and fully supported by Peter.

On a personal note, I have always found Peter to be most approachable. If and when I have needed support he has always responded instantly with a friendly telephone call and email. His extensive knowledge of the Training Industry and needs of RTOs, including very small businesses such as mine, is truly valuable.

Yours faithfully

Carol Astbury
CEO QualTrain Australia


12th April 2015

After clearly defining the required RTO performance benchmarks and extensive research we moved to 'Audit Answers' SMS and compliance systems. The audit answers system was not only inexpensive but delivered better performance outcomes than systems that boast numbers of clients and time in market and the little extras within the system such as the online enrolment email have proven to be a great boon for the business. The in-built training videos were very helpful and the personal support was great and the systems are easy to use and perfectly align to audit requirements. Our experience with audit answers has found their staff approachable, relaxed and understanding of the business needs.

Paul Hunt - CEO

Australian Global institute


24 September 2013

Hi Peter,

We just wanted to give you an update and the good news.

After completing our ASQA audit in June we have recently found out that we are re-registered and with no non-compliance's which is even better news!!

We would like to thank you for your  NVR RTO Management system. The system was extremely easy to use in preparing us for the audit, but it was also a dream to use during the audit.

Our auditor was most impressed with your system and actually took RTO Answers details, so your information could be passed onto other people that were having trouble with the new standards.

Again, Thank you from the BSA Advanced Learning Team as our compliance is also a great reflection on your system creation.

Thanking you

Leanne Bloom - RTO Support Manager

BSA Advanced Learning


September 5  2012

Hi Peter

Just a quick note to say that we were subjected to a stringent Audit yesterday in relation to our RTO renewal.  Thanks to your excellent template detail we got through with flying colours. The Auditor complimented us on our professional approach. Naturally we took all the credit! 

Thank you

Regards Tom McLaughlan 

Director - McLaughlan Consulting Pty. Ltd. 

Sellicks Beach, South Australia


April 18 2012 

Hi Peter 

 I have left you a phone message, but thought I would email you as well. I wanted to let you know that we purchased from you the RTO Management System which we applied to our RTO, personalised and utilised for our re-registration audit. You will be pleased to know that we have been successfully re-registered and were found to be compliant in all the forms of evidence.  The audit was a desk audit in that we “demonstrated compliance that would preclude a site visit”.  In fact - under “strengths” the auditor wrote: “Evidence provided was well presented under each condition of registration” I would like to take the opportunity to thank you for the valuable contribution that RTO Answers made to the audit process.  Your system was easy to follow and made the task of evidence collating easy.

Thank you very much - I am telling everyone what a fantastic resource you have produced. 

Kind regards 

Chalene Fekete - RTO Manager

IPS Institute

107 Miles Platting Road  EIGHT MILE PLAINS  Q  4113


April 16 2012 

 Dear Peter

 I just wanted to let you know that last Friday we had our ASQA re-registration audit. I am so happy I purchased your management system and it did exactly what I wanted it to do. I knew I had solid systems but your system enabled me to present everything our RTO has to offer in the way of evidence + more in a very professional way. I worked my heart out to implement the system with such short notice (remember there was doubt if it could be done) and I’m pleased to say that we are compliant in all standards and it was actually a delight to have the audit.  In the auditors exit meeting she said; “It gives me a lot of joy when an organisation shows compliance and gives me faith that it can be done. I have never seen such a well prepared audit”. 

Thanks again Peter. Happy to give testimony at any time. 

Kind regards  

Veronica Shepherd - 

RTO Manager - Optimum Training and Development Southside Community Services Inc. 

63 Boolimba Cr, Narrabundah ACT 2604